Please take time to read the below notes, it concerns us all

I have been carefully following developments and guidance about the recent Covid-19 (Coronavirus) outbreak. It is now clear that Lawn Therapy has a social responsibility to temporarily alter its working methods in order to enact on governmental advice to protect those who are most vulnerable in our community. I am therefore incredibly committed to minimising risks in order to keep our customers safe.

The following changes will therefore be implemented with immediate effect:

Confirming the treatment call
We will continue to send our service emails prior to our call. We are keen to ensure that you maintain the ability to raise questions or concerns about your lawn. You can do this by either emailing or telephoning before the visit.  We can then deal with or assess your concerns at our visit. If you need to make contact within 48hrs of the advised treatment date, please call or email to ensure they are dealt with in a timely manner (see Q&A section below for contact details).

On arrival:
We will either knock or ring the doorbell to make you aware of our presence and get straight to work, emailing you an invoice once we have finished. Please make sure access is available prior to our arrival ie leaving the gate unlocked. If you do answer your door we will always maintain adequate distance from you.

On completing the treatment:
If we notice anything abnormal with your lawn or have any concerns or recommendations we will as usual add this to your lawn condition report – this will then be emailed to you. If you would like to discuss anything we have raised please either email us or call us.

This will be a consistent approach taken by all employees.

Regrettably, We may temporarily be unable to visit properties without external access to the lawn being treated If you are self-isolating and class yourself as  vulnerable.

 

Informing us of your status – if you wish you can inform us if you are either self-isolating or you fall into the “at risk group” e.g. elderly or infirm – these notes will be added to your individual lawn treatment notes that are read upon arrival to your property. If you have special measures you would like us to take please let us know.

We will do all we can to maintain our high standards and service levels throughout this difficult time and appreciate your understanding and support in advance with this matter.

You are encouraged to call and discuss any concerns with me should you feel the need.

Q&A

Q: How can I contact you regarding questions about the lawn/service?
A: email or call as you would normally info@lawntherapy.co.uk or call 07972 575339

Q: I am in self-isolation or in the “at risk group”, what should I do?
A: let us know as soon as possible, this will allow us to develop a plan with you that fits your individual circumstances,

Q: The only access to my lawn is through my house, how will this be managed?
A: unfortunately, we may not be able to carry out your treatment at present. Please contact us so we can discuss your situation

Q: How do we pay you?                                                                                                                                                          A: We accept bacs payments – you will find the account number and sort code on  your invoice, you can also let us know and leave cash or cheques in a safe place .

I Thank you all in advance for your help and support during these difficult time

Kind regards

Russ

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